Track Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to follow your delivery.

How to track your order

• Check your inbox for a shipping confirmation email from Pawly
• Click the tracking link in that email
• Use your tracking number if prompted

Delivery times

Delivery usually takes around 7-12 business days. During busy periods, shipping may take slightly longer.

Haven't received your tracking email?

• Check your spam or junk folder
• Please allow up to 24 hours after your order has been shipped for the tracking email to arrive
• If it has been more than 48 hours, contact us at pawlysupport@gmail.com with your order number

Order hasn't arrived?

If your order is delayed or you have any concerns, contact us at pawlysupport@gmail.com with your order number and we’ll resolve it within 24 hours.