Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Delivery usually takes around 7-12 business days. During busy periods, shipping may take slightly longer.

Do you offer free shipping?

Yes — we offer free shipping on all orders over $45 USD. Orders below this amount have a flat shipping fee of $4.95 USD.

Where do you ship?

We currently ship to the United States, United Kingdom, Australia, New Zealand, Canada.

Can I change or cancel my order?

If you need to make a change, contact us within 1 hour of placing your order. After this, your order is already being prepared for dispatch and changes may not be possible.

Returns & Refunds

What if I’m not satisfied?

No problem. Every order is backed by our 30-day money-back guarantee. If it’s not right for you or your dog, we’ll give you a full refund — no questions asked.

How do I request a refund?

Simply email us at pawlysupport@gmail.com with your order number and we’ll take care of the rest within 24 hours.

Do I need to return the product?

No. For your convenience (and hygiene reasons), we don’t require returns on used items. If it didn’t work for your dog, you still qualify for a full refund.

Products

Are your products safe for dogs?

Absolutely. All Pawly products are made from non-toxic, pet-safe materials and are suitable for dogs of all sizes.

Are your products vet approved?

Yes — every product is reviewed and tested to ensure it meets high safety and quality standards.

Will this work for my dog?

Our products are designed to work for all breeds and sizes. If you're unsure, feel free to reach out — we’re happy to help.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, iDEAL, Klarna, Apple Pay, and Google Pay.

Is my payment secure?

Yes. All transactions are encrypted and processed securely. Your payment information is never stored.

Still have a question?

Our support team is here to help. Email us at pawlysupport@gmail.com and we’ll get back to you within 24 hours.